992_SERVICE SCIENCE AND SERVICE INNOVATION
Course Period：FromNow ~ Any Time
Course Intro
Course Plan
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Introduction
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Lecture 2 Service Science
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Lecture 3 IT帶動的服務創新
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Lecture 4 Customer-Centric Service Innovation
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Lecture 5 Service Process Management
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Lecture 6 - Designing Quality Service
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Lecture 6 Example - Service quality in public transportation
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Lecture 7 - Design-Driven_Innovation
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Lecture 8 - Customer Satisfaction and Loyalty
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Lecture 9 - Service Process Management
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0613方勇升總經理的演講
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Lecture 10 Open Innovation and Service Science Research
Co-Instructor(s)
梁定澎
梁定澎
Co-Instructor(s)
王怡人
王怡人
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