1072_SERVICE OPERATIONS MANAGEMENT
Course Period：FromNow ~ Any Time
Course Intro
Course Plan
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課程大綱
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第一章 service economy
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第二章 service strategy
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第三章 service design
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第四章 service encounter
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第五章 supporting facility
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第六章 service quality
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第七章 process improvement
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第八章 service location
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第九章 service supply relationship
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期末作業 Making Process Improvement Stick
Co-Instructor(s)
郭倉義
郭倉義
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